The obvious answers are, of course, moisture meters, water extraction equipment, dehumidifiers, etc. However, I feel the most important tools are the management safety tools, starting with job site hazard analysis (JHA).
Very few restoration companies actually use the JHA as a tool when beginning a job site. First of all, it is required by law in the U.S. More importantly, it helps your employees stay safe and go home uninjured, with all of their parts attached.
If the insured client observes the restoration company taking the time to actually create a JHA, there is a better chance of the restoration company creating a great initial impression and thus signing up the job. The opposite is just as true. If an insured sees a bunch of restoration employees being dangerous and not paying attention to safety, the restoration company might not last the day on the job.
As a tool, the JHA can help close the job, follow the law, create an excellent first impression and most important of all, keep the crewmembers safe.
Note: Non-mandatory appendix B contains an example of procedures that would comply with the requirement for a hazard assessment.
As a follow-up to question one, I would like to see all restoration companies start the jobs by conducting a JHA, and update it frequently as the dangers of the job change. Nothing is more important than getting the job done and paid, except that no one gets hurt or killed on the job.
I know of two major, nationwide disaster restoration companies that were put out of business over safety/OSHA issues. No job is worth losing a life or your company!
About Jim
Jim Thompson, PCC, PCG, PCM, FAWM, consults and trains restoration firms in the U.S., Canada and Australia concerning large, commercial losses and marketing. Thompson is a member of the ANSI/IICRC (Institute for Inspection Cleaning and Restoration Certification) Standards Consensus Body and serve as vice chair of the IICRC Safety and Health Handbook Committee. He is also a member of the ANSI/ IICRC S-550 Commercial Water Damage Consensus Body, and the S900 Illicit Drugs, Cannabis and Nicotine Residue Consensus Body. In addition, Thompson is a USF OSHA Training Institute outreach instructor as well as an OSHA Construction, OSHA General Industry and OSHA Disaster Site Worker instructor. He holds professional USF OSHA Certificates in General Industry PCG, Construction, PCC and Maritime PCM. Thompson is retired from over 25 years owning and operating a nationwide disaster restoration company that served in 43 states and Puerto Rico.