Howard Wolf

Many tools are important on a CAT response, but the most important tool cannot be purchased from your local supplier. It is the ability to think critically and adapt. One of the biggest challenges in a CAT response is a lack of consistent and reliable resources. Scarcity of resources forces a restorer to make decisions that would normally be non-issues. If a restorer cannot think their processes through and adapt to resources and conditions to keep the project moving smoothly, then the project may suffer unnecessary delays and cost. Many restorers who lack this ability may think that their actions will be paid anyway through T&M invoicing. The problem with that thinking is that evaluations of means and methods are being scrutinized closer than ever. For this reason, the restorer’s critical thinking ability and ability to communicate these challenges and adaptations are more important than ever.

Communication and data collection have also become paramount in the restorer’s ability to get paid faster on their invoices in a CAT response. Therefore, data logging and communication devices have become increasingly important. These devices also assist the restorer by enhancing the use of their first tool: Critical thinking. A restorer who can make sound decisions using the data they can collect from these devices with what they know will be more profitable and more successful in a CAT response.

From more compact dehumidifiers, air movers and air filtration devices (AFDs) to equipment-mounted tech that talks to your phone through apps, recent years have brought about many advancements in tools. While the compact equipment is great for loading the trucks and handling on the projects, it is the tech that really has been the standout winner in recent advancements. We live in an age of instant everything. So, it is no surprise that the tech is the big winner here.

The data collected by GPS or RFID tracked devices, and communicated through Bluetooth or Wi-Fi, has allowed restorers to make more timely and prudent decisions. It has also allowed the restorer to communicate better with their customer and third-party representatives like carrier reps and consultants. This is especially important on CAT projects where human resources are scarce, traffic is bad and hours are long. It is also true that the first to communicate their story and get their invoice packages submitted are the first to be paid. Tech advancements are the easiest way to make that happen.