July 2021 Vol.15 No. 7

Compassionate, Competent, & Courageous Leadership

Over the last six years, we have recognized six leading women for blazing trails and smashing glass ceilings in their businesses, in their communities, and in the industry as a whole.

by Michelle Blevins

On the Cover

Features

Special Section 2021

Getting Stuff Done with Southern Charm

Just an hour drive southwest from Lillington, the landscape changes. Deep in the Sandhills of North Carolina, there’s no delineation between the pavement and the pinestraw.

by Katie Smith

Women and Men United on the Front Lines

After more than 20 years as a woman in restoration and cleaning, I have come to realize a few things about men in our industry. And I believe that that statement is also true in reverse.

by Annissa Coy

The Results Are In: Analysis 1,000 Bad Online Reviews of Restoration Companies & Why They Happen

One-star reviews can be fatal to your business, yet they are also sadly common in the restoration industry.

by Leighton Healey

Project Estimators in Restoration: Managing Cynicism

Disaster restoration estimators operate in an inherently stressful niche of the construction industry. Their work often demands being on call and working long hours under stressful and dangerous conditions following fires, floods, earthquakes, hurricanes, tornadoes, and a variety of other events that are catastrophic to structures.

by Jake Avila, D.P.P.D., Randy Rapp, D.Mgt.m P.E., C.C.P. and Hope Folk

When Someone Dies Alone

In the middle of the COVID-19 pandemic, a man passed away in his Oklahoma home, alone. His body wasn’t found until about two weeks later. Two restoration companies came and went, failing to appropriately clean and restore the home.

by Michelle Blevins

Overhead & Profit: The 10 & 10 Myth | Part 1

In the restoration industry today, the cost of doing business and the ever-changing market of how sales are generated is getting more and more challenging.

by Sean Scott

Is The Cleaning Of Surfaces Still Necessary As Part Of An Effective COVID-19 Control Plan

Is the Cleaning of Surfaces Still Necessary of an Effective COVID-19 Control Plan?

Assisting multiple clients with the development and implementation of their in-house protocols for safe re-opening of their facilities, and sharing expertise through articles and webinars also highlights our reputation for providing realistic answers to COVID-19 related questions.

by Michael Pinto, CSP, SMS, CMP, FLS, RTPE, CFO

Onboarding: The Start of a Wonderful Relationship

There was a time when new hire orientation meant the new employee spent a day or two in the office filling out forms, signing documents, and reading a slew of company literature and policies, many of which were outdated.

by Tom Cline

Columns & Departments

RandRmagonline.com | July 2021

Table of Contents