May 2022 Vol.16 No. 5

Fire and Furry

No, that is not a typo, it is definitely meant to be furry and not fury. We are talking about indoor air quality (IAQ) here, not Armageddon. But, make no mistake about it, for severe allergy sufferers the differences often feel like semantics.

By Keith Gangitano and Michael A. Pinto

On the Cover

Featured

How to Simultaneously Increase Profitability and Morale in Your Water Restoration Business

The success of your water damage restoration business is dependent on the quality of work your production staff puts out and the feeling the water damage victim is left with after the fact.

by Cassandra McDowell and Kevin Molway

Customer Service Best Practices: 5 Ways to Improve Client-facing Interactions

Here are five ways to train and prepare your restoration employees to provide the best customer experience, both in their everyday work and after disasters.

by Doug Smith

Catastrophe: Should I Stay or should I Go?

One thing you might want to consider: Is your goal to take the most risk with the highest volume or is it to manage the lowest volume to give you the most money to take home?

by Les Cunningham

Catastrophe (CAT) Remediation and Restoration Considerations

The consensus is “CAT losses are some of the hardest, dirtiest, unsafe, time consuming, physically exhausting and mentally challenging jobs you will ever be involved with.”

by Patrick Moffett

Preparing Your Fleet for Crisis

While crises can take many forms, standardizing a response plan to prepare for such events can help ensure your fleet minimizes downtime while maximizing safety.

by Rachael Plant

Awareness and Effort: Respirator Use in the Restoration Industry, Part 2 of 2

Barry Rice, CSP, shares how to implement a respiratory protection program.

by Barry Rice, CSP

Are You Sleeping Alone Tonight?

Best practices for the removal of bed bugs.

by James (Lee) Senter

What Temperature is Required to Kill Bed Bugs With Heat?

One of the most commonly asked questions we receive is, “What temperature kills bed bugs?”

by David Walters

The Strength of the Pack is the Wolf

A pack is only as good as the wolves that are in it, and an organization is only as good as its people.

by Tom Cline

Moisture Meters for Assessment of Water Damage

Remediation after water contamination should be done fast and thoroughly.

by Grete Heimerdinger

Steps to Successful Drying With Moisture Meters

In order to have as successful drying project, one must have a complete and accurate scope of work.

by Chuck Boutall, MWR, MFR

A Buyer’s Guide for Mold/Bacteria Job Site Insurance

The insurance industry didn’t stop at just excluding claims from mold in response to an explosion of claims, it threw bacteria into the exclusion as well.

by David Dybdahl

A Few Tips to Make the Most out of Your Moisture Meter

Moisture meters are easier than ever to use and now with exciting Bluetooth connectivity, moisture meters offer great flexibility and customization.

by Tom Laurenzi

Are Smart IoT Moisture Meters Right for Your Business?

The water damage restoration industry is changing rapidly, and moisture meters are no exception.

by Erin Hynum

Departments

RandRmagonline.com | May 2022

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